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Welcome
to all the new subscribers since last month.
If you would like to read this newsletter online
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| Volume
09 | July 2007 | Why say YES when we want to
say NO? |
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Contents
Part 1 -
Welcome!
[Back to Top]
Dear Recovering
Workaholic,
Welcome
to this our nineth newsletter for Recovering Workaholics.
Firstly
I would like to thank you for signing up for the
newsletter which is published on a monthly basis.
Recovering
Workaholics is a growing concern. We offer 1:1
coaching, and training to facilitate those who
want a truly satisfying life. Understanding what
drives us to work to the point where love, happiness
and fulfilment are the poor relation is the first
step to creating a life you truly love. We can
help you work towards achieving your “dream”
life.
We
also offer support for those who are facing retirement
or who have recently retired or experienced redundancy
who are finding it difficult to adjust to the
change.
If
you know of anyone who would be interested in
working with us please let us know by contacting
us on info@recoveringworkaholics.com
The
first three of our CDs are now available as both
down loads and as hard copies via the web site
at www.recoveringworkaholics.com/booksandcds.php.
How
YOU Can Manage Your Staff More Effectively (And
Pave The Way To Your Next Promotion)
(featured as our Recommended
Read) together with the companion volume
Kick-Start Your Career
can be ordered in both e-book and hard copy versions
via our web site at www.recoveringworkaholics.com/booksandcds.php.
This
helps with questions like:
-
Do
you spend time dealing with problems generated
with and by your staff?
-
How
effectively do feel you hold people to account?
-
Do
you hate having those difficult conversations
with staff when things go wrong or let things
run on rather than deal with things straight
away?
-
Do
you worry about managing other people’s
emotions?
-
Are
you good at delegating or do you find it quicker
to do things yourself?
-
Do
you have the time to manage strategically or
are you always fire fighting?
-
Do
you want to communicate effectively, establish
high expectations from day one, delegate with
ease and in doing so create a successful succession
strategy?
-
Is
your time, money and energy valuable?
-
Do
you care about the people you work with and
want them to reach their full potential in the
shortest time possible?
*********
So
may of us find ourselves agreeing to do things
even when it is detrimental to us. Having said
“Yes” we find ourselves flying around,
stressed and resentful. Creating a great relationship
with yourself where you treat yourself as well
as you treat others (no better, no worse) is vital
for a sense of wellbeing and a truly well balanced
life. In this months article we explore the reasons
why we give ourselves and our needs a lesser ranking
than those of others and consider some strategies
to solve the problem.
Having
the confidence in our own self worth and the skills
to say “No” graciously without causing
offence can make a significant difference to the
quality of our lives.
Do
you find saying “No” difficult? Do
you feel that you have a real choice when you
are asked to do something you really don’t
want to do? If so – read on.
With
best wishes,
Gina
Gardiner
Helping you create a life you love!
Part 2 -
Recommended Read
[Back to Top]
This
is a course of discovery – a way of recovering
your creative self. It is designed for people
who have recognized that they have the wrong work
life balance, who feel burnt out, restless or
who feel their life lacks meaning.
The
book offers a structured approach to finding your
creativity. It offers a daily programme which
builds up over a series of weeks to you getting
in touch with your inner creativity and how best
to use it.
It
is thoroughly enjoyable – well worth the
time and thought.
Offers
lots of practical strategies for managers to help
get the very best of their staff as individuals
and as a team.
Everything
in the book has been tried and tested in a variety
of organizations; it is a distillation of over
30 years experience of developing leadership at
every level.
The
book does not attempt to teach grandmothers or
grandfathers to suck eggs, but offers tried and
tested principles, strategies and ideas which
have been proven to work.
Time,
energy and money are all very precious resources
and all three seem to be in short supply for most
busy managers.
How
YOU Can Manage Your Staff More Effectively (And
Pave The Way To Your Next Promotion)
Can help! Dip into it if you are facing specific
issues or use the comprehensive approach to underpin
ongoing and sustained individual and team development.
It
has relevance for experienced managers who want
to share good practice and for aspiring leaders
who want to develop and deepen their leadership
skills.
The
book covers a wide range of issues including
-
Developing
strategic vision
-
Creating
your dream team
-
Creating
a ‘Can Do’ culture
-
Effective
delegation
-
Holding
people to account
-
Developing
a solutions approach
-
The
power of anticipation
-
Giving
positive feedback
-
Having
those “hard conversations”
-
Managing
stress for you and your team
-
Creating
a good work life balance
How
YOU Can Manage Your Staff More Effectively (And
Pave The Way To Your Next Promotion)
will stand alone but you will find it useful to
use it in conjunction with the companion book
Kick Start Your Career.
This
book is designed for new initiates into the business
world and graduates who are ambitious and want
to create a successful career for themselves.
It is a no nonsense, jargon free manual, full
of practical ideas and strategies to support the
development of leadership from day one.
These
books can be ordered via our web site at www.recoveringworkaholics.com/booksandcds.php.
Part 3
- Products and Special Offers!
[Back to Top]
The three
new CDs that we mentioned last month are now availabe
to buy from www.recoveringworkaholics.com/booksandcds.php.
We have produced them especially for you to tackle
the most common problems that seem to affect many
of our members. They are available as CDs and
are also available as downloadable MP3 files.
 |
Relaxation
CD 1
- A
Spanish Theme
PRICE: £10.00
Order
CD
|
Download
MP3
|
|
Relaxation
CD 1
- A
Spanish Theme
Take
time out of your busy and stressful day
to relax.
True
relaxation is known to reduce stress levels,
lower blood pressure, clear the mind and
leave you feeling alert, refreshed and ready
to tackle the rest of your day with renewed
energy and vigor.
"A
Spanish Theme" uses a mixture of guided
imagery and deep breathing exercises to
take you on an intensely relaxing journey.
Stress
is sited as the cause of over 500,000 days
of absence a year in the UK alone. It represents
a huge cost in both economic and personal
terms. In order to deal with it we must
first understand what it is and what causes
it.
Where
stress is detrimental people are often in
situations where they feel they have little
control. Sustained exposure to such negative
situations can have serious implications
for the health and well being of the individual
and ultimately for the organization as a
whole
Relaxation
is a powerful tool to combat stress. Learning
to take time out, to truly relax has been
proven to lower blood pressure, improve
mental acuity and reduce stress.
Our
Relaxation Tape with a Spanish theme is
the first in a series of relaxation tapes
created by Gina Gardiner associates.
Using
visualization, guided imagery and deep breathing
exercises take time out of your hectic day
to unwind, de-stress and relax!
|
 |
Beat
Insomnia CD - Retrain Your Sleep Pattern
PRICE: £10.00
Order
CD
|
Download
MP3
|
|
Beat
Insomnia CD - Retrain Your Sleep Pattern
Without Drugs
Sleep
is vital to our health and sense of wellbeing.
We need it as much as we need food and water
and the air we breathe. It is during
sleep that the body rests and repairs itself.
Good quality sleep leaves us feeling refreshed,
re-energized and ready to face the new day.
Insomnia
affects most people at some time during
their lives. For many it is a passing
phase caused because of a stressful event
in their lives. For chronic sufferers
it becomes a way of life. Although
it is not life-threatening it can and does
threaten the quality of life for many sufferers
leaving them frustrated, exhausted and feeling
low.
"Beat
Insomnia" uses deep trance techniques to
help you retrain your sleep pattern without
drugs.
Use
"Beat Insomnia" to get a great nights sleep
and make Insomnia a thing of the past. |
 |
Confidence
Building CD - Creating the Confident You
PRICE: £10.00
Order
CD
|
Download
MP3
|
|
Confidence
Building CD - Creating the Confident You
We
all feel less confident in certain situations.
This CD is designed to help you feel confident
in any situation. It uses tried and tested
NLP techniques to help you develop the confidence
you need to tackle new social situations
or when gicing an important presentation
or interview.
- How
often do you wish you felt more confident?
- Do
you worry about social events or standing
up to talk in front of work colleagues?
- Would
you like to live your life feeling that
you are in control?
- Do
you have butterflies in your stomach that
feel as if they are wearing hobnailed
boots when you have to go to an interview
or a meeting?
- Is
the voice in your head telling you - you
cant do it?
Developing
confidence is about much more than learning
to do an activity better.
It
is about changing how we feel about ourselves
and dealing with our thoughts and beliefs.
It is about facing the things we fear and
being curious about why we fear them.
Use
"Creating the Confident You" to learn to
push through the fear and create a world
of limitless possibilities one where you
are in control of your own destiny. |
We
expect the following titles to be available later
in the year.
- Relaxation
CD 2 - A Country Theme
- Relaxation
CD 3 - Sky
For
any further information or advice about CDs contact
info@recoveringworkaholics.com
or phone 01708 703959
Part 4
- Feature Article
Why is it so many of us say “Yes”
when what we really want to say is “No”?[Back
to Top]
If
it happens occasionally it is likely to cause
some minor irritation or inconvenience which is
short lived. But if it has become the way
of life it can be extremely damaging to our sense
of self worth and in some contexts our health
and well being.
There
always times when it is appropriate to do things
because we want to help or please others, when
it is right to do what we are asked by those who
have a greater expertise or level of authority. In
this context I am talking about an ongoing pattern
of saying the opposite to what we really want
to do because of something within us, rather than
because it is the right thing to do.
There
are so many reasons why we say “Yes”
even though it is the opposite of what we really
want. The circumstances and the motivation
for this pattern of behaviour can be vastly different
for each person. If you want to change the
way you respond you need to work out what is at
the heart of your need to respond positively.
Below
I have identified some common themes which have
come to light during various coaching sessions
with clients. It is not an exhaustive list by
any means and you may find several of the examples
resonate with you:
Low
Self Esteem
-
Everyone
is more important than me; therefore their needs
must be a higher priority.
-
I
feel much better about myself when I am doing
things for others, even when I ignore my needs
to service those of others.
-
I
am wary of upsetting other people, if I say
no, they will not like me any more.
-
Everyone
else knows what they are doing, if I say no
it could be the wrong thing to do.
-
I
feel guilty if I upset anyone – it is
easier to say “Yes” rather than
feel bad about myself.
-
I’m
always the one who gets put upon – it
is my role in life
Saying
“Yes” To Get Them Off My Back
-
I
can never think of how to say “No”
and not upset them. I say “Yes”
because at least I have some space …….initially
-
It
is just easier to say “Yes” than
deal with the fall out – others being
cross or disappointed in me. I fear the
anger if I upset the person asking, or they’ll
sulk, nag, withdraw etc.
-
Saying
“Yes” makes me feel good ……
to start with. Then I get overwhelmed by
how much I have to do because I have taken on
too much.
The
Person Who Asks Has High Status
So
What Is The Solution
If
your sense of self – worth could do with
an overhaul you may find it useful to work with
a coach.
There
is no single solution but some of the following
suggestions may be helpful.
Thinking
about life in terms of what is fair and equitable
may help.
Think
about a pair of old fashioned scales, (the sort
with a weigh pan on each side). The fair
thing is to treat yourself no better OR WORSE
than you treat others.
Consider
each time someone asks you to do something.
Weigh
it out on your scales. Use that as the measure
between “yes” and “No”
On
balance is it fair and right for you to be asked
to do it? If it is – go ahead.
If
you feel that the balance is tipped against you,
then it is probably time to say no, unless there
are other factors at work.
Do
you measure your own performance by the same criteria
as you measure others? If not ask yourself
why not?
-
How
do you feel when someone says “No”
to you?
-
Does
it depend on why and how it is done?
-
Do
you stop liking someone simply because they
say no?
What
do you believe about yourself which makes it right
to give yourself a harder time?
How
can you say no gracefully without upsetting the
other person.
Remember
that the tone of your voice and the body language
you use will have an enormous impact on the way
the other person interprets your motives..
If
you have trouble saying “No” in the
first place rehearsing different ways to say no
which are both friendly and appropriate can help
you avoid being caught on the hop.
You
don’t need to go into great screeds of reasons. Keep
it simple and avoid lying as you are likely to
be found out which will cause bad feeling.
Having
some responses rehearsed so you are not caught
on the hop can be really helpful. Think about
the last few times you have said “Yes”
and wish you had said “No”. Now
create the script for how you could have said
“No” graciously.
Here
are some possible examples.
In
The Work Context
-
Thanks
for thinking of me. I’d love to help
but I need to focus on meeting my deadlines,
happy to help if those could be pushed back.
-
I’d
really like to help but if I were to do that,
which of my other priorities should I put on
hold.
-
I
can see how important it is but I simply have
no space in the diary to give it the time and
attention it deserves. I would hate to
let you down or do a poor job.
-
Just
look at my diary – there is no window
of opportunity till ---- I don’t think
that will fit with your time scale. It
would probably be better to ask someone else.
-
Look
I can’t give you an answer at the moment. I
need to look at what you require before committing
as I hate doing a bad job and wouldn’t
want to let anyone down.
- I’ve
looked at **** really carefully and I simply can’t
see how I can get everything done in the time
available.
-
I’d
love to see you but I’m afraid I can’t
do tomorrow. How about next week?
-
I’m
really sorry I can’t help on this occasion
but if you gave me more notice I might be able
to help next time.
-
Under
other circumstances I would love to help but
I’m sorry I can’t help.
-
I’m
stumped – normally – no problem
but I’m snowed under at the moment so
will have to say no, sorry.
Where
the person has high status:
-
I
really respect / love you very much and the
last thing I want to do is upset / disappoint/
let you down but saying “Yes” would
mean …..
-
I
wouldn’t have time to do things properly
-
I
would be doing something I feel is wrong
-
It
isn’t the right thing to do
-
Can
I suggest ……. as an alternative
approach, or
-
How
can we come up with something which works for
both of us?
When
You Feel You Have To Fit Clients In
If
you find it difficult to say no to clients who
want an appointment and find yourself creating
a longer and longer working day you may find it
useful to block out time with appointments to
yourself.
One
client I have worked with is self – employed. She
found it difficult to say no to her clients but
the result was her working very long days. She
was exhausted and her health was suffering.
She
found just saying “No” difficult, Her
solution was to create a number of mythical clients.
. She went through the diary booking in appointments
with them in all appointments after the time she
wanted to work.
When
clients were demanding about her working late
she simply showed them the diary and said –
sorry there isn’t a space left for those
times for months. How about …. Instead.
When
you say yes simply to give yourself breathing
space
Several
clients used to use this as a management strategy. In
the first instance it would work giving them a
bit of breathing space, however the relief was
short lived. They then had to either find
space to complete the task in their already crowded
diary or go and say they couldn’t do it
after all. Both outcomes created stress and
had a knock on effect on the way their bosses
and colleagues regarded their efficiency and professionalism.
An
alternative strategy could be to ask the boss
politely: I am rather snowed under at the
moment. I’m happy to help but I need
a steer – which is the priority. I can do
a ---- or b----- in the time scale. Which
one would you rather.
Or
I’ll
have to get back to you as I need to look at what
I can reasonably do in he time I have available.
I’d rather not promise something and then
let you down. I’ll ring you this afternoon.
With
both of these strategies it is important that
you are clear about what is a reasonable expectation
of you it is not a strategy to be used to avoid
doing a fair share of the work.
*********
In
the next newsletter we will look at Energy and
question if we are making the most of ours.
You
might find it useful to work with a coach on some
of these issues. If you would like a free 30 minute
coaching session to explore how you could improve
the relationship you have with yourself contact
me on info@recoveringworkaholics.com
Part 5 -
Media Interest
[Back to Top]
The
media continues to feature the issue of work life
balance and the huge cost both personally and
economically when the balance is out of whack.
There
is a growing recognition that failing to deal
with the culture of long hours and constant pressure
is simply storing up problems for the future.
Part 6
- organizations
[Back to Top]
EFFECTIVE
DELEGATION
Done
well – delegation can free managers to lead
and think strategically with a positive impact
on productivity and efficiency. It offers a wonderful
opportunity for professional growth and the best
use of time and resources.
Many
managers talk about delegating to their staff
but in reality delegation can often have very
mixed results.
Managers
approach delegation in a wide range of different
ways.
There
is the:
-
“Its
quicker to do it yourself – at least you
know its done properly” style of management
-
The
dump the whole thing and blame them when it
goes wrong – I delegated it to you! version
-
I’m
going to delegate but I don’t quite trust
you so I’ll constantly check what you
are doing alternative
-
I’ve
delegated to you but I can’t quite let
go, so I keep interfering form of delegation
-
I’ve
dumped it on you with no clear view of what
is required, no success criteria, no time scales,
foggy budget and often changing goal posts sort
of delegation
-
Delegation
to someone with inadequate skill base and no
training – ( Delegated to someone with
time to spare rather than the right skill set)
-
Delegation
without any autonomy or authority so every decision
requires someone higher up the chain to sign
everything off
And
so many more. Is it any wonder why managers have
little time for strategic thinking and management
and why time is wasted, stress levels grow higher
and staff feel demoralized and de-motivated in
some organizations.
If
you would like to improve the delegation within
your own team you will find How
YOU Can Manage Your Staff More Effectively (And
Pave The Way To Your Next Promotion)
sets out the principles of effective delegation
in a clear, jargon free way. By following the
process you can be sure that delegation will be
done in a positive and empowering way freeing
managers up to manage more effectively.
Create
a Life You Love
We
are running a course for senior managers at IBM
this month. It combines a one day course with
a series of three coaching sessions. The focus
is on managers managing their personal work life
balance. There is no suggestion that they need
to be workaholics indeed it is designed to ensure
that they create a life where they work hard and
live well. By modeling good practice they will
in turn promote a healthy work life balance for
their team.
If
you world like to know more please contact us
through info@recoveringworkaholics.com
or through
info@graduatesolutions.co.uk
Part 7-
Support For Partners Of Workaholics
[Back to Top]
There
is now a monthly Newsletter designed for the partners
of Workaholics. This can be accessed by going
to www.recoveringworkaholics.com/partners.php.
Your
feedback is greatly appreciated.
If
there are any topics you would like covered in
future issues please let me know on info@recoveringworkaholics.com
or complete the feeedback form at www.recoveringworkaholics.com/enquiryform.php.
What
do you think?
Warmest
wishes,
Gina
Gardiner
********
Creating
a good work life balance is vital for long term
health, wellbeing and happiness.
If
you would like support to achieve this, visit
www.recoveringworkaholics.com
For
any further information or to discuss your coaching
needs contact info@recoveringworkaholics.com
or phone 01708 703959
Gina Gardiner, recognized by "Investors In
People" as creating an "innovative and
exemplary training programme for emerging and
middle managers" and by Ofsted as an “inspirational
leader”. Her experience includes that of
“Change Management” and in supporting
organizational leaders in developing strategic
vision and creating a “can do” culture.
If
you aren't a subscriber already, please sign up
to receive the next issue of the free monthly
Recovering Workaholics newsletter at www.recoveringworkaholics.com/freemonthlynewsletter.php.
You
may copy or distribute this newsletter, provided
that full credit is given and copyright information
is included.
Copyright notice
Author : Gina Gardiner
For
any further information or advice about Recovering
Workaholics contact info@recoveringworkaholics.com
or phone 01708 703959
|